Help and contact
Look here when you have trouble with recording, signing in, deleting data and the like.
I can't record
In your browser or device settings, allow Saystep Spanish to use the microphone. Keep the screen open while you record, close any other recording apps, and try again.
If you see a recording that could not be saved, save the audio before you close the page.
I can't sign in
On the web, open the sign-in link from the email in the same browser where you asked for it. If you can't find the email, check your spam folder, then try again once the wait to resend is over.
The app misheard me, or I want to practice an example
You can check and edit the recognized Spanish sentence before you move on to the next question. In one-sentence practice, you can choose the recognized sentence, a more natural wording, or a slightly more complex one. After you compare your voice before and after practice, you can go back to the conversation.
AI feedback isn't working
Check that you are signed in and online, and check your remaining uses in the account panel. Recording and playback still work after you use up your feedback allowance. If the error keeps happening, contact us and include the message you saw.
I want to delete recordings or my account
To delete a single recording, use the delete option in your history. To delete your whole account, sign in, choose "Delete account" in the account panel, and type "delete" in the confirmation box.
Recordings saved on other devices, and audio you downloaded, must be deleted on those devices. If the delete button does not work or deletion stops partway, you can also contact us below.
Contact
Operator: Jun Murata
Tell us your device and browser, when it happened, the steps you took, and any error message. Do not send passwords, sign-in links or verification codes. You do not need to attach audio.
For requests about your account or data, we verify that you are the account holder before we act.